FREQUENTLY ASKED QUESTIONS

Are the products sold original?

All of the products offered for sale on www.vivianahome.com are original.

Do the prices of the products include VAT?

VAT is included in the sales prices of all products sold on www.vivianahome.com.

What should I do if the product I ordered is the wrong size, color or model?

If the product is different from the size, model or color you ordered, you can change it by contacting our customer service [email protected].

I created a new order, can I change my order?

For the orders you place on www.vivianahome.com, send an e-mail to [email protected] if your order has not yet been delivered to the cargo.

Can I change the address to which my order will be delivered?

Check if your order has been shipped. If the product you ordered has not been delivered to the cargo, you can change the delivery address. For this, you can reach customer service at [email protected] e-mail address.

The product I want to buy is sold out, will it be on sale again?

Due to the constant renewal of our stocks, the products are put on sale again as long as the season is not over.

How should I clean my products?

Since www.vivianahome.com products are produced from sensitive and technological fabrics, cleaning should be done according to the washing and drying instructions on each product.

Cargo / Transportation

When will my order reach me?

Domestic orders reach the recipient in 1-3 business days. Although the transportation time for international orders varies according to the country of delivery, they are usually delivered in 1-7 working days.

How can I find out if my order has been shipped?

You can track your order status on the My Order Details page on the site.

When the cargo brings the product, is there anything I should pay attention to when receiving it?

Yeah. During shipping by cargo, damage to the products may occur due to cargo. For this reason, when receiving the product, you should pay attention to whether there is a situation such as crushing, tearing and wetting in the package. In such a case, you should not take delivery of the cargo and make a report to the cargo authority.

How can I reach the product that has arrived but could not find me at home?

If you are not present at the specified address, the product you ordered will be delivered to the nearest cargo branch to the address you are in. It is kept in the branch within 3 days. You can go to the cargo branch and receive the product with your ID number. Products not received within 3 days will be sent back to www.vivianahome.com.

Cancellation & Refund

How long does it take to get a refund when I cancel the order?

When you cancel the order or return the product, your money will be refunded within 7-10 business days after the product reaches us.

In how many days can I return the product I bought?

You can return the product within 14 days of receipt.

What should I do if the product I received is defective?

If you send the product to us before the return period (14 days), the necessary actions will be taken and the money will be refunded. If we have the same product in stock, you will be informed so that you can create a new order.